SISU PREMIUM MEMBERSHIP TERMS OF SERVICE
Sisu Smart Home, LLC ("Sisu," "we," "us"). Effective November 4, 2026. Version v1.0.
1. Membership. Sisu Premium is a one-year home solar service membership for the property listed in your account ("Membership"). By checking the consent box and paying at checkout, you agree to these Terms.
2. Price and payment. $1,288, no sales tax, paid once at checkout, by card or through Affirm, for one 12-month membership year. There is no monthly plan.
3. Refunds. If you change your mind within 14 days after your purchase, we'll refund your payment minus the non-member list price of any included service already used (diagnostic $565; each cleaning and inspection $545, or $975 for steep or two-story roofs; thermal and drone scan $275), never below $0, and the membership year you are refunding ends when we issue the refund. Your payment is non-refundable after 14 days, except as required by law. If you bought a new year before your current year ended, a refund cancels only the new year; your current year continues through its end date.
4. Membership year and renewal. Your Membership runs for 12 months from your purchase date and then ends on its own. It does not renew automatically, and we will never charge your payment method again for it. About 30 days before your year ends, we'll email you a renew-by notice. If you want another year, you can buy one before your year ends, at the price then in effect; each new year is a new purchase under the Terms in effect at that time, including the 14-day refund in Section 3.
5. Ending early. There is nothing to cancel and no future charge to stop. To request a refund within 14 days, go to Account > Membership or call (816) 476-7478. After 14 days, your Membership stays active through the end of the year you paid for.
6. Included services and carryover. Included during your membership year: everything in Sisu Core (one diagnostic and production monitoring), plus two cleanings, each with an inspection. Thermal and drone scan: included in your first Premium membership year and in every second consecutive Premium membership year after that. If your Premium membership lapses, the count starts over with your next Premium year. A visit Sisu fails to deliver carries over; a visit you decline expires; nothing else rolls over.
7. Scheduling. Sisu schedules included visits during your membership year, with at least one about 60 days before your year ends. You agree to provide reasonable access to the property, including roof and drone access, for scheduled visits.
8. Disclaimer of warranties. To the maximum extent the law allows, Membership services are provided "as is" and "as available," and Sisu disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms changes any warranty in your original installation agreement or from an equipment manufacturer.
9. Limitation of liability. To the maximum extent the law allows, Sisu will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, energy production or savings, and Sisu's total liability arising from the Membership will not exceed the Membership fees you paid in the 12 months before the claim arose.
10. Dispute resolution.
(a) Informal resolution. Before filing a claim, you and Sisu agree to try to resolve the dispute by written notice to the other and 30 days of good-faith discussion.
(b) Individual arbitration. Any dispute arising from or relating to the Membership or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and not in court. The Federal Arbitration Act governs this section.
(c) Class-action waiver. You and Sisu may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding. The arbitrator may not consolidate claims.
(d) Small-claims carve-out. Either party may bring an individual claim in small-claims court if it qualifies.
(e) Governing law and venue. These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules. Any court proceeding permitted under these Terms, including small-claims actions and actions to enforce an arbitration award, will be brought in the state or federal courts located in Clay County, Missouri.
11. Changes to these Terms. We may change these Terms for your current membership year only by giving you at least 30 days' notice by email. If you don't agree to a change, you may end your Membership before it takes effect and receive a refund of the unused portion of your payment, prorated by day.
12. Contact. (816) 476-7478. Sisu Smart Home, LLC, 339 S Route 291, Liberty, MO 64068.
Sisu Smart Home, LLC, 339 S Route 291, Liberty, MO 64068. (816) 476-7478.